Refund Policy
At SwiftLoo, we strive to provide top-quality sanitation and waste management services. If you are unsatisfied with your service or need to request a refund, please review our policy below:
Refund Eligibility:
✅ Cancellations:
Full refunds are available for cancellations made at least 48 hours before the scheduled delivery.
Cancellations made within 48 hours of the service date may be subject to a cancellation fee.
✅ Service Issues:
If our mobile toilets or waste management services do not meet agreed-upon standards, please contact us within 24 hours of delivery.
Refunds or service adjustments may be issued upon investigation.
✅ Non-Refundable Situations:
Once the service has been provided and used.
If access to the site is blocked, leading to failed delivery or service.
If damage occurs due to improper use or third-party interference.
How to Request a Refund:
📞 Call/WhatsApp: [+263773221756]
📍 Provide details including your booking reference and reason for the request.
We aim to process all refund requests within 5-7 business days after approval.
For further questions, feel free to contact us!
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