Afrotech Cancellation, Returns and Exchange Policy
At Afrotech, we want you to shop for laptops, smartphones, IT gadgets, computer accessories and software with confidence. This policy explains how to cancel an order, return a product or request an exchange when shopping through our online store.
Our goal is to handle every request fairly, transparently and in accordance with applicable consumer protection laws.
1. Order Cancellation
Customers who wish to cancel an order should contact Afrotech as soon as possible.
Before dispatch: Cancellation requests may be accepted if the order has not yet been dispatched or prepared for fulfilment.
After dispatch: Cancellation may no longer be possible. The customer may need to follow the applicable return procedure.
Special orders: Products sourced specifically for a customer may be subject to additional cancellation conditions, provided these are communicated in advance and comply with applicable law.
Refunds for cancelled orders: Where payment has already been made and cancellation is approved, any refund due will be processed using the original payment method where practicable.
Please note that cancellation eligibility may depend on the status of the order and the nature of the product. Statutory cancellation rights, where applicable, will not be affected.
2. Product Returns
Customers may request a return if a product:
Arrives damaged or defective.
Is faulty or does not function as intended.
Is different from the product ordered.
Is materially inconsistent with its advertised description or specifications.
To initiate a return, contact Afrotech as soon as reasonably possible after discovering the issue. Provide your order number, a description of the problem and supporting photographs or videos where available.
Products may need to be inspected before a return, replacement or refund is approved. We will explain the return procedure and any applicable arrangements.
3. Exchange Policy
Customers may request an exchange where a product is faulty, damaged, incorrect or otherwise eligible for exchange.
Exchanges for a different model, colour, specification or product due to a change of preference are subject to availability and approval.
Where an exchange is approved:
The replacement product will be confirmed with the customer before dispatch.
If the replacement costs more, the price difference must be agreed upon and settled before the exchange is completed.
If the replacement costs less, any refund or credit due will be agreed upon and processed in accordance with applicable law.
If the requested replacement is unavailable, Afrotech will discuss alternative products or other appropriate remedies.
Products supplied incorrectly or confirmed to be defective will be handled in accordance with applicable consumer protection requirements.
4. Condition of Returned Products
For returns based on a change of preference, where permitted, products should generally be unused and undamaged and include their original packaging, accessories, manuals and proof of purchase.
For faulty, damaged or incorrectly supplied products, customers should retain the packaging and accessories where reasonably possible. A product will not automatically be excluded from a remedy simply because its packaging has been opened where inspection or use was reasonably necessary to identify a defect.
Returns may be assessed to determine whether damage resulted from a product fault, transit damage, misuse, unauthorised modification or other circumstances.
5. Software and Digital Products
Software licences, activation keys, downloadable products and other digital items may have specific cancellation and exchange conditions because of their digital nature.
Where permitted by law, a change-of-mind exchange may not be available once a software licence has been activated or a digital key has been disclosed. However, this does not remove any applicable rights relating to defective, invalid or misrepresented digital products.
Customers should verify software compatibility and system requirements before purchasing where these details are available.
6. Return and Exchange Shipping Costs
Where a return or exchange is required because Afrotech supplied an incorrect product or a product is confirmed to be faulty or damaged on arrival, we will communicate the appropriate shipping arrangements in accordance with applicable law.
For approved change-of-mind returns or exchanges, the customer may be responsible for reasonable return delivery costs where this is permitted and communicated in advance.
Any applicable charges will be explained before the return or exchange is finalised.
7. Refund Processing
Where a cancellation or return qualifies for a refund, Afrotech will confirm the approved amount and the applicable refund procedure.
Refunds will generally be issued through the original payment method where practicable. The time taken for funds to reflect may depend on the payment provider or financial institution.
Customers will be notified if additional information is required to process a refund.
8. Manufacturer Warranties
Some laptops, smartphones, accessories and other electronic products may be covered by manufacturer warranties.
Where applicable, customers will be informed of the relevant warranty arrangements. Manufacturer warranty procedures do not replace any statutory rights or remedies available to customers under applicable law.
9. How to Request a Cancellation, Return or Exchange
Please contact Afrotech and provide the following information:
Your name and order number.
The product purchased.
Whether you require a cancellation, return, exchange or refund.
The reason for your request.
Photographs or other supporting evidence, where relevant.
Our team will review your request and communicate the next steps.
10. Contact Information
For assistance with cancellations, returns and exchanges, contact:
Store: Afrotech
Phone/WhatsApp: +263 773 221 756
We are committed to providing a straightforward shopping experience and resolving product concerns professionally.
Afrotech — Smart Tech. Better Life.
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