Afrotech Refund and Returns Policy

At Afrotech, customer satisfaction is important to us. We aim to provide quality laptops, smartphones, IT gadgets, computer accessories, software and other technology products. This policy explains the circumstances under which customers may request a return, replacement or refund for purchases made through our online store.

1. Eligibility for Returns

Customers may request a return if a product:

• Arrives damaged or defective.

• Is faulty or does not function as intended.

• Is materially different from the product description or specifications provided on our website.

• Is incorrect or different from the item ordered.

Please contact us as soon as reasonably possible after receiving your order so that we can assess the issue and advise you on the next steps.

2. Reporting Damaged, Faulty or Incorrect Products

If your order arrives damaged, faulty or incorrect, please contact Afrotech and provide your order details, a description of the problem and, where possible, photographs or videos showing the issue.

We may request an inspection or additional information to determine the appropriate resolution.

Where a return or replacement is approved, we will explain the return procedure and any applicable arrangements for collection or delivery.

3. Refunds and Replacements

Depending on the circumstances, product availability and applicable consumer protection requirements, Afrotech may offer:

• A replacement product.

• Repair of a faulty product, where appropriate.

• A refund of the purchase price.

• Another remedy agreed upon with the customer where legally permitted.

If a replacement is unavailable or another remedy is not appropriate, we will discuss the available options with you.

Approved refunds will be processed using the original payment method where practicable. Processing times may depend on the payment provider or financial institution.

4. Change of Mind

If you change your mind after purchasing a product, please contact us before returning it. Returns for change-of-mind reasons are subject to the product type, condition, applicable legal requirements and Afrotech's approval.

Products should generally be unused, undamaged and returned with their original packaging, accessories, manuals and proof of purchase where applicable.

Nothing in this policy removes any rights that customers have under applicable consumer protection laws.

5. Software and Digital Products

Software licences, activation keys, downloads and other digital products may be subject to special return conditions, particularly where a licence has been activated, a digital key has been disclosed or a download has been accessed.

However, these conditions do not exclude any refund or other remedy required by law, including where a digital product is defective, invalid or not as described.

Please contact us if you experience a problem with software purchased from Afrotech.

6. Products That Cannot Be Returned

Subject to applicable law, returns may be restricted for products that have been physically damaged through misuse, unauthorised repair, improper installation or failure to follow the manufacturer's instructions.

Any applicable manufacturer warranty or statutory consumer rights will remain unaffected.

7. Return Shipping Costs

Where a return is necessary because Afrotech supplied an incorrect product or a product is confirmed to be faulty or damaged on arrival, we will communicate the appropriate return arrangements in accordance with applicable law.

For other approved returns, responsibility for return shipping costs will be explained before the return is authorised.

8. Order Cancellations

If you wish to cancel an order, contact us as soon as possible. Cancellation may be possible before dispatch, subject to the status of the order and applicable law.

Orders that have already been dispatched may be subject to the return procedures outlined in this policy.

9. How to Request a Refund

To request a return, replacement or refund, contact us using the details below and provide:

• Your name and order number.

• The product purchased.

• The reason for your request.

• Relevant photographs, videos or supporting information, where applicable.

Our team will review your request and communicate the next steps.

10. Contact Afrotech

For refund, return or replacement enquiries, contact us:

Phone/WhatsApp: +263 773 221 756

Store: Afrotech — Your Online Technology Store

Our promise: We are committed to handling customer concerns fairly, transparently and in accordance with applicable consumer protection laws.

Afrotech — Smart Tech. Better Life.